Lou Mandic is President & CEO of Authority Software, where he leverages decades of executive leadership, and a vision for ground-breaking technologies, to provide innovative solutions to some of the world’s most well-known brands.
Lou began his career in the financial sector, managing secure and highly regulated technology operations for Citicorp. In addition to the day-to-day management of a team of technology experts crossing all disciplines, Lou was responsible for all strategic and tactical decisions supporting Citicorp’s credit card data centers. He also established contingency planning and disaster recovery procedures for the data centers and spearheaded the technology infrastructure integration of numerous financial institutions acquired by Citicorp during his tenure.
Following Citicorp, Lou joined Precision Response Corporation (PRC) in the role of Chief Information Officer. There, he increased the revenues generated directly from the technology division by over 300%, through the creation of enterprise-caliber business applications and the strategic plan to sponsor the development of state of the art, web-enabled inbound and outbound call center technologies. Lou’s contributions played a key role in PRC’s IPO as well as its record setting second offering and ultimate merger with USA Networks.
Along with a group of technology visionaries, Lou followed his success at PRC by helping to guide the concept and direction of ContactPro, a unified communications platform that was later incorporated into the Aspect portfolio.
Lou’s collective experiences are the driving factor behind the creation of Authority’s rapidly deployable applications, which are designed exclusively to meet the needs of the call center and include a one-of-a-kind, patented PCI compliance solution. These applications serve to increase profitability, improve agent satisfaction, and provide an unparalleled customer experience.