Five9 CX Summit East

February 26-28, 2018 @ Fort Lauderdale, FL 

Connect. Learn. Transform.

Digital Transformation is fueling rapid change in customer expectations and accelerating how businesses respond to be competitive. Five9 CX Summit is the premier event where contact center professionals can connect, learn and transform, taking advantage of the latest technologies to create rich, personalized customer experiences.

MAKE CONNECTIONS

Connect and learn from innovators, experts, and peers both within and beyond your industry. 

Foster valuable relationships that will continue beyond the event through numerous structured and unstructured opportunities.

Gain exposure to new solutions and see how to use them to your business advantage.

 

Learn what others in similar positions within your industry are doing—and build on their expertise.

LEARN NEW WAYS TO

USE FIVE9

TRANSFORM WITH INSIGHTS

Bring back to your team leading business and technology trends. Hear from well-known experts as well as emerging innovators.

 

Leave with insights on how to be competitive, differentiated,
and provide personalized customer experiences in today's digital world.

Content

CX Summit sessions and workshops are designed to give you the knowledge and skills you need to stay competitive, anticipate trends and help shape the future of your business. Experience the latest trends, acquire critical skills, and discover innovative real-world applications of contact center solutions that will help you thrive in today’s digital world. 

Business Track

Deliver differentiated digital experience

The expansion and use of digital channels create the opportunity to reinforce your  brand promise or to delight your customers no matter which channel they choose to  reach you. Hear success stories and tested strategies from organizations that are using Five9 technology to deliver great customer experiences.

 

Who should attend

The business track is for anyone who has responsibility overseeing the contact center operations and staff, or those seeking to learn more about how Five9 products and capabilities can deliver compelling business results in the way of improved customer experience, increased revenue and cost efficiencies.

 

What you will learn

Discover how to maximize your existing Five9 investment, evolve CX with omnichannel engagement and further optimize your customer experience in alignment with the latest in digital transformation, market trends, and innovations.

 

Technical Track

Enable the digital contact center 

Customers today want a choice in how they engage with you and expect you to understand their needs, preferences and previous activity. Managing a nationwide or global contact center requires insight into your operations and effective use of your staff.

 

Who should attend

The technical track is for anyone who manages the day-to-day operations or is responsible for implementing new contact center capabilities and seeks to learn what new tools and best practices are available.

 

What you will learn

Discover the Five9 technology roadmap and learn best practices and strategies for building more engaging omnichannel experiences. Learn how other organizations are benefiting from digital transformation in terms of business impact, improved usability, and metrics.

 

Workshops

Discover new solutions

Powerful features are right at your fingertips.  Learn how to take advantage of some of the latest enhancements and hear insights from the experts at Five9.  The technical workshops include tracks for inbound, outbound, and text channels (chat and email).

Who should attend

Hands-on Administrators, Contact Center Managers, and anyone seeking new technical solutions.

What you will learn

Learn from Five9 experts on how to implement solutions to improve contact center capabilities and performance across channels. Discover new inbound and outbound features as well as best practices and useful tips. Get a look at how to expand your contact center offerings with Omnichannel chat and email.

Speakers

Five9 CX Summit speakers will unveil how digital transformation can transform your organization and share insights on how to thrive and make the most out of the platform. See our full speaker lineup

Agenda

Customize your conference experience to meet your needs. Collaborate in our business and partner session, gain insights from some incredible brands, get technical in our session and workshops or learn what’s next in general sessions.

Monday, February 26

 6:00 PM   Welcome Reception

Tuesday, February 27

  7:00 AM   Networking Breakfast

  8:00 AM   Opening General Session

10:30 AM   Break

10:45 AM   Breakout Sessions 

11:45 AM   Lunch, Partner Exhibits, &

                   Networking

  1:00 PM   Breakout Sessions 

  2:00 PM   Breakout Sessions 

  3:00 PM   Breakout Sessions 

  4:00 PM   Break

  4:15 PM   Closing General Session

  5:30 PM   Refresh

  6:00 PM   Customer Appreciation  

                  Event

Wednesday, February 28

 7:30 AM   Networking Breakfast

 8:30 AM   Workshops ​

10:30 AM   Break

11:00 AM   Workshops

  1:00 PM   Box Lunch Departure

 

Sponsors

Gold

 

Authority Software provides cloud-based contact center solutions designed to improve agent performance, increase customer satisfaction and drive enterprise-wide productivity.  Authority leverages its proprietary rapid development platform to deliver highly customizable quality assurance, scripting and patented PCI compliance applications that are easy to use and can be deployed in record speed.  The Authority Center product suite and its individual components can be configured to meet the most unique requirements of every contact center.

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

ClearView was born within the walls of a call center. A few clever developers in the IT department built a solution for analyzing call data and optimizing agent performance. What began as a homegrown tool has turned into a game-changing product for call centers all over the world. ClearView is proud to have customers with just ten seats, as well as Fortune 500 companies with thousands of employees. We're excited and would love to share what we've been working on with you.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Silver

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

TetraVX is a global unified communications provider that specializes in cloud-based solutions. TetraVX understands every component of making a cloud UC solution successful and delivers solutions and services designed to make better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or a hybrid.  By integrating new feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UC vision.

Verint® is The Customer Engagement Company™. We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the customer experience, increase revenue and operational efficiency, and reduce risk

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